Help Centre

Guides

• Buying

  Buying On WixSell

  How to browse listings, use the cart, make offers, and keep order details together.

• Buying

  Buyer Account And Saved Items

  How watchlists, saved searches, search alerts, messages, and account details help buyers return to items later.

• Selling

  Marketplace Fees

  A guide to seller listing fees, final value fees, featured placement, buyer checkout costs, and where fee records appear.

• Selling

  Seller Finance

  Where sellers review gross sales, marketplace fees, refunds, payout readiness, and commission records.

• Selling

  Creating A Listing

  Choose a final category, add product details, photos, delivery rules, variants, and category specifics.

• Selling

  Bulk Imports

  How sellers can use CSV imports for larger product catalogues and review imported draft listings.

• Selling

  Featured Product Placement

  How sellers promote live products in the homepage Featured Finds section.

• Selling

  Seller Stores

  How sellers manage storefront details, categories, cover images, policies, readiness, and public store pages.

• Orders

  Orders And Delivery

  How buyers and sellers track orders, delivery services, dispatch, and invoices.

• Orders

  Digital Items And License Keys

  How digital downloads and license-key delivery fit into orders and fulfilment.

• Orders

  Returns And Refunds

  How return requests and refund records are handled.

• Orders

  Disputes

  When to open a dispute and how updates are tracked.

• Support

  Messages And Support

  Use messages for order or product conversations, and support tickets for marketplace help.

• Support

  Notification Preferences

  How buyers and sellers choose which optional marketplace emails they want to receive.

• Selling

  Stores And Feedback

  How seller storefronts, public seller details, and feedback history work together.