Returns Policy
How returns, refunds, seller terms, and dispute support work across WixSell marketplace orders.
Before starting a return
Check the listing, seller terms, delivery details, and order record first. Some items may have seller-specific return rules, and some issues may need to be handled through seller messages or support before a return is opened.
Return process
- Open the order from your account and review the seller's return guidance.
- Contact the seller with the order number and a clear description of the issue.
- If a return is approved, package the item securely and follow the agreed delivery method.
- Refunds are recorded according to the marketplace payment and seller policy settings in use.
When a dispute may be needed
If a buyer and seller cannot resolve an issue, a dispute may be opened where dispute tools are enabled. The marketplace may review order details, messages, delivery records, photos, and other relevant evidence.
This is starter returns content and should be adapted to match the marketplace owner's final return policy.