Seller Guide
A practical guide to listing, selling, dispatching orders, and building trust with buyers.
Start with a clear listing
Good listings help buyers make confident decisions. Use a specific title, clear photos, accurate condition details, and a delivery option that matches how the item will be dispatched.
Include condition, measurements, materials, colour, model numbers, faults, and what is included.
Choose buy now, auction, classified, or options where the product needs variants such as size or colour.
Orders and delivery
When an order is placed, review the buyer details, confirm stock, and dispatch within the handling time shown on the listing. Add tracking when available so the buyer can follow the delivery.
- Keep stock levels accurate for listings with selectable options.
- Package items securely and use the delivery service shown at checkout.
- Use messages or support tickets if a buyer needs help with an order.
Build buyer confidence
Complete store details, respond quickly, keep policies consistent, and resolve issues fairly. Strong communication helps protect both the seller and the buyer.