Orders And Delivery
How buyers and sellers track orders, delivery services, dispatch, and invoices.
Buyer Order Pages
Buyers can view order status, delivery details, invoices, messages, returns, disputes, and feedback actions from their order pages.
Buyer order pages are the main place for post-purchase information. They show order status, items purchased, delivery details, invoice access, messages, returns, disputes, and feedback actions.
Keeping these actions attached to the order helps buyers avoid hunting through separate pages when they need help or want to check what happened.
- Use the order page for invoice and delivery details.
- Open messages, returns, disputes, and feedback from the order when relevant.
- Check order status before contacting support.
Seller Order Pages
Sellers can review payment records, fulfilment items, delivery address snapshots, dispatch details, fees, refunds, disputes, and timeline entries.
Seller order pages give sellers a fulfilment and finance view of the order. They can include payment records, items to fulfil, delivery address snapshot, dispatch controls, fees, refunds, disputes, and timeline entries.
This makes the page useful for day-to-day order handling as well as later account review.
- Review items to fulfil before dispatching.
- Add carrier and tracking details when available.
- Use the timeline to understand order history.
Delivery Tracking
When tracking details are added, buyers can follow the dispatch status from their account area.
Delivery tracking gives buyers confidence that an order has been dispatched and helps sellers keep fulfilment records complete.
When integrations are not enabled, sellers can still add manual carrier and tracking details so the order record remains useful.
- Add carrier and tracking where possible.
- Mark orders dispatched only after fulfilment is ready.
- Use delivery pages to monitor dispatch status.