Contact Support
Find the best way to get help with orders, listings, account access, seller tools, and marketplace questions.
How to get help
For account, order, listing, return, dispute, or seller questions, use the support tools available in your WixSell account. Keeping support requests inside the marketplace helps keep the history attached to the right order or account.
Buyers
Use order details, messages, returns, disputes, or support tickets when you need help with a purchase.
Sellers
Use seller support for listing, store, order, finance, fee, delivery, or buyer communication questions.
What to include
When contacting support, include the order number, listing title, seller or buyer name, and a short summary of what happened. Screenshots or attachments can help when they are relevant.
- For order issues, start from the order page where possible.
- For account access issues, include the email address used on the account.
- For listing reports, include the listing URL and a clear reason for the report.