Digital Items And License Keys
How digital downloads and license-key delivery fit into orders and fulfilment.
Digital Fulfilment
Digital products can be fulfilled after payment through download access, license-key delivery, or seller-managed instructions.
Digital products need a different fulfilment flow from physical products because there may be no parcel to dispatch. Buyers need download access, a license key, or clear seller-provided access instructions.
The product and order setup should make it clear whether the buyer receives a file, a key, hosted access, or manual instructions after payment.
- Confirm digital files or access details before publishing.
- Use clear product descriptions for digital fulfilment.
- Review order records after payment to confirm access is available.
License Keys
License-key listings need available keys so buyers can receive their purchased access details after payment.
License-key listings rely on available key stock. If no keys are available, the listing can create fulfilment issues after payment.
Sellers should monitor available, reserved, and delivered keys so buyers receive access details without delay.
- Add enough keys before listing digital stock.
- Watch low key stock from Seller Centre.
- Keep delivered keys tied to the order record.
Seller Checks
Sellers can review available keys, reserved keys, and listings that need more stock from Seller Centre.
Seller checks help prevent digital listings from going live without the access stock or delivery method needed to fulfil them.
These checks are especially important for catalogues with many digital products or license-key variants.
- Review digital fulfilment warnings.
- Check listings with no keys or low available key count.
- Test buyer access flows before selling at scale.